Extended Returns Information

For the 2020 holiday season, most of the items shipped between October 1 and December 31 can be returned until January 31, 2021.

If you ordered your item from an  seller, please see our Marketplace returns policy for more information about returning your order.

Replacement of Damaged of Defective Items

If you received a defective item that is sold by pacifa.ca and need to replace it with the same item, visit our Returns Centre to request a replacement. Items that are fulfilled by pacifa.ca can't be replaced, but may be returned.

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Using our Return Mailing Label

The return mailing labels obtained from the pacifa.ca Returns Centre are valid only for returns shipped within Canada. However, you can still use the Returns Centre for items shipped from pacifa.ca to outside of Canada.

Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.

If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.

If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be the equivalent to our standard shipping costs for that item.

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Returning a Gift

Gift returns are confidential. The Returns Centre allows gift recipients and gift givers to return items fulfilled by pacifa.ca, even if the order wasn't marked as a gift when it was purchased. The type of refund or credit you receive depends on how the gift was purchased and how it's returned.

Once your return is processed, we'll send an pacifa.ca Gift Card in the amount of the returned item(s) to the email address you enter on the Returns Centre form. If you're the gift giver, you'll receive a refund to the original payment method. You'll need the order number to complete the returns process; this can be found on the packing slip. If you don't have an order number, please contact us.

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Returning a Gift Card

• Gift Cards are not returnable after purchase (except as required by law).
• For more information about Gift Card limitations, see pacifa.ca Gift Card Terms & Conditions.

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Returning an Pacifa Handmade Item

Products sold by Handmade Makers are subject to the standard A-to-z Guarantee policies for Pacifa.ca. Additional information on customized Handmade products (i.e.: engravings, stamps, monograms, embroidery, embossing, etching, carving or printing), other than size and colour, can be found at Returning Customized.

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Returning Automotive Items with a Published Manufacturer's Warranty

If you have purchased an automotive item shipped from and sold by pacifa.ca will directly honor the manufacturer's published warranty. Please contact pacifa.ca Customer Service for assistance with a warranty claim.

For items purchased from a seller other than Pacifa.ca please contact the seller.

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Returning Baby Items and Toys

Eligible baby items and toys purchased from Pacifa.ca, or a seller but fulfilled by pacifa.ca, are easily returned within 45 days of receipt of shipment via the Returns Centre. All other baby items and toys purchased from pacifa.ca or a seller are easily returned within 30 days of delivery. Returns should be in new and unopened condition. You won't be charged return shipping costs for your return.

To initiate a return of an item, whether purchased from Pacifa.ca or a seller, please visit the Returns Centre. To view a seller's return policy, click Return Items in the Returns Centre, then click the "seller profile" link to reach the seller's storefront. From there, you can read more about the seller and its return policy.

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Returning Breast Pumps

Pacifa.ca and most sellers accept returns of unused breast pumps that are in their original condition with the factory seal and packaging intact.

Breast pumps purchased from Pacifa.ca are easily returned within 45 days of delivery of shipment via the Returns Centre. Breast pumps purchased from a seller are easily returned within 30 days of delivery. Returns should be in new and unopened condition. You won't be charged return shipping costs for your return.

To initiate a return of an item, whether purchased from Pacifa.ca or a seller, please visit the Returns Centre. To view a seller's return policy, click Return Items in the Returns Centre, then click the "seller profile" link to reach the seller's storefront. From there, you can read more about the seller and its return policy.

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Returning Customized Products

Customized products include products that are configured, personalized, or inscribed (i.e.: engravings, stamps, monograms, embroidery, embossing, etching, carving or printing). Customized products sold by third-party sellers fall under the A-to-z Guarantee. To file a claim for these items please note the following:

• Notification to the third-party seller within 14 days of receipt of the item for return.
• Due to personal configuration, inscription, or design on these products, the third-party seller is not required to accept returns or exchanges unless the products are damaged/defective upon arrival, or materially different from what was ordered.
• If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the pacifa.ca A-to-z Guarantee.
• All product packaging (such as boxes) and (if applicable) certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return.

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Returning Electronics

Electronics purchased from pacifa.ca, or a seller but fulfilled by pacifa.ca, can be returned to pacifa.ca within 30 days of delivery of shipment via our Returns Centre. These items must be in new condition with original packaging and accessories. We cannot accept returns of products (including musical instruments, televisions, or consumer electronics) missing the serial number or UPC; we will not issue refunds for such items.

Note: Before returning items on which you've saved personal information, such as laptops, cameras, or other electronic devices, erase this information completely.

Televisions

Televisions purchased from pacifa.ca, or a seller but fulfilled by Pacifa, can be returned free of charge to pacifa.ca within 30 days of delivery of shipment via our Returns Centre.

The TV must be in new condition with the original packaging and accessories. Products missing the serial number or UPC cannot be accepted; refunds will not issue refunds for such items.

pacifa.ca is happy to accept returns for large TVs that are shipped via a specialty shipper. pacifa.ca also offers free returns for eligible TVs that are shipped via a specialty shipper (TVs 50 inches and above, or any plasma TV). These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. If you need to return a TV purchased from pacifa.ca, or a seller but fulfilled by pacifa.ca, that was shipped via a specialty shipper, visit the Returns Centre and request the return. We'll follow up with instructions for returning the TV.

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Returning Grocery Items

Grocery items and wine are not returnable to pacifa.ca but may be refunded or replaced.

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Returning Hazardous Materials

• Hazardous materials, including flammable liquids or gases are not returnable to pacifa.ca.
• Contact the manufacturer directly for service, warranty, return, and refund information.

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Returning Jewelry and Watches

• Jewelry items and watches with a value of $75 or more should be returned using a trackable shipping method.
• All product packaging (boxes, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
• Any items returned without original documentation will be rejected.
• The items must be in new and unworn condition in the original packaging.
• Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.

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Returning Shipments without a Packing Slip

If you ordered an item that you want to return but can't find the packing slip, you can still return it via our Returns Centre. You'll be asked to select the relevant order from Your Account.

If you want to return an item that was given to you as a gift, you can also return it via our Returns Centre. However, you will first need to ask the person who purchased the gift for you for the order number.

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Returning Shoes, Clothing and Accessories

• Shoes, clothing and accessories purchased from Pacifa.ca, or a seller but fulfilled by pacifa.ca, can be returned free of charge to pacifa.ca within 30 days of delivery of shipment via our Returns Centre.
• The items must be in new and unworn condition in the original packaging.
• The items should be returned using a trackable shipping method.
• Items from The Drop collections are eligible for returns, but a return shipping fee will be deducted from your refund due because the item is made-on-demand for you.